Warranty
This is in addition to your legal rights
This warranty is given voluntarily by Stallion. It does not replace or reduce your rights under the Consumer Protection Law, including the 30-day remedy period for a defective item and the 14-day return right for standard pieces. Where the law gives you more, the law applies.
What is covered, and for how long
| Part | Period from delivery | Covers |
|---|---|---|
| Structure and joinery — frames, carcasses, legs, mortise and tenon, dovetails, glue lines | 2 years | Failure, separation or movement of the joint or frame under normal domestic use |
| Finishes — oil, wax, lacquer | 1 year | Peeling, clouding, blistering or premature breakdown not caused by use or cleaning |
| Hardware — hinges, runners, catches, handles | 1 year | Mechanical failure under normal use |
| Upholstery — foam, webbing, suspension | 1 year | Collapse or failure of the internal structure |
| Covering materials — leather, linen, wool, rush | 6 months | Manufacturing faults such as seam failure. Not wear, fading or stretching |
| Fitted installations | 2 years on the joinery, 1 year on the installation itself | As above, plus the fixing of the installation to the building |
What is not covered
- Normal wear. Leather softens and marks, linen relaxes, rush burnishes, timber develops patina. This is the material behaving correctly.
- Natural movement and variation in timber and stone. Solid timber expands and contracts with humidity; small seasonal gaps open and close. Stone has fissures and colour variation. See clause 10 of the terms of sale.
- Damage from misuse or accident — impact, dragging, standing on a piece, overloading a shelf, spills left to soak.
- Unsuitable conditions — direct sunlight for long periods, a bathroom or unventilated damp room, sitting against a heat source, or a space kept at extreme humidity.
- Failure to follow the care instructions supplied with the piece. Every piece is delivered with a written care card, and the same instructions are on its product page.
- Alteration or repair by anyone other than us, where that is what caused the failure.
- Commercial use, unless we agreed it in writing before you ordered. These pieces are warranted for domestic use as standard.
If the piece is for a restaurant, hotel, office or any other commercial setting, tell us before you order. We do take that work. It is specified, priced and warranted individually, because commercial wear is not domestic wear and a domestic warranty would not be honest cover for it. Call +20 109 307 8445 or email info@stallion-cm.com and we will put the terms in writing.
How to claim
Email info@stallion-cm.com, or call +20 109 307 8445, with:
- your order number;
- what has happened, and when you first noticed it; and
- photographs, which usually save a visit.
We respond within 2 working days and, if we need to see the piece, arrange an inspection at our cost within Cairo and Giza.
What we will do
Our choice, and in this order of preference:
- Repair, in your home where practical, or at the workshop.
- Replace the failed component or the piece.
- Refund, in proportion to the failure, where repair and replacement are not reasonable.
We collect and return the piece at our cost for a valid warranty claim within Cairo and Giza. Outside those areas we agree transport with you first.
A repaired or replaced part carries the remainder of the original warranty period, or 90 days from the repair, whichever is longer.
Transfer
The warranty covers the original purchaser and is not transferable if the piece is sold on. It stays with you if you move house within Egypt.