Delivery policy
Where we deliver
| Area | How it works |
|---|---|
| Cairo and Giza | Scheduled delivery. Charge shown at checkout before you pay. |
| North Coast (Sahel) | Quoted individually. Seasonal, and access varies by compound. |
| Everywhere else in Egypt | Quoted individually before you commit. |
| Outside Egypt | Not offered. |
For anywhere quoted individually, place your order or request and we will send a written delivery price before taking payment for delivery. You are never charged an unquoted delivery cost.
When
Every product page shows a lead time — the working estimate from order acceptance to the piece being ready. Delivery is arranged after that.
Lead times are estimates, not guarantees. Solid timber has to acclimatise, and a finish that is rushed fails within a year. If a lead time is going to be materially exceeded we will tell you, and you may cancel that item and take a refund rather than wait.
We deliver Saturday to Thursday, 10:00 to 18:00. We do not deliver on Fridays or on public holidays.
We contact you to agree a delivery date and a time window. Someone aged 18 or over must be present to receive and sign for the delivery.
What our crew will and will not do
We will: carry the piece to the room you nominate, unwrap it, position it, assemble anything designed to be assembled on site, and remove all packaging.
We will not: remove doors or windows, use a crane or external hoist, dismantle fitted joinery belonging to the building, or carry a piece up a stairwell it does not safely fit.
Access — read this before you order
Large furniture does not always fit. Please measure your access before you order: the lift, the stairwell, corners and turns, the doorway, and the route into the room.
Tell us at the time of ordering if there is no lift, if the stairs are narrow or turn tightly, if there is restricted vehicle access, or if delivery must happen within particular hours.
If a piece cannot be delivered because of access that was not disclosed, we will have to return it to the workshop and re-attempt. The re-delivery is chargeable. We would much rather solve this with a phone call before you order than with a lorry outside your building — +20 109 307 8445.
For fitted and commissioned work we measure the room ourselves, and access is part of that survey.
Missed deliveries
If nobody is there at the agreed window, we will leave notification and contact you to re-arrange. The first re-attempt is free. Further attempts are charged at the standard delivery rate for the area.
Checking your delivery
Look at the piece before the crew leaves and tell them about any visible damage. We will note it and deal with it.
If you only notice damage later, you have not lost your rights — contact us and we will deal with it under the returns and refunds policy.
Delivery charges and refunds
Delivery charges are shown separately at checkout or in your written quote, and include VAT.
Within Cairo and Giza the charge is a flat rate by the size of the piece, so you can see it before you pay:
| Delivery class | Typical pieces | Charge, VAT included |
|---|---|---|
| Standard | Chairs, stools, lamps, small tables | 350 EGP |
| Bulky | Credenzas, daybeds, sideboards | 750 EGP |
| Oversized | Dining tables, consoles, anything needing a crew | 1,500 EGP |
| Project | Fitted and commissioned work | Included in the project quotation |
One charge covers the whole delivery: if your order contains several pieces, you pay the highest single charge that applies, not one per item.
Outside Cairo and Giza the charge is quoted in writing before you pay it.
If you return an item because it is faulty, incorrect or not as described, we refund the delivery charge too. If you return a conforming item under the 14-day right, the delivery charge you already paid is not refunded and the cost of collection is deducted — we tell you that amount in writing first.
Installation
Fitted work is installed rather than delivered. See installation.