Cancellation policy
Cancelling is different from returning. Cancelling is stopping an order before you have the piece. Returning is sending back a piece you already received — see returns and refunds.
Standard pieces
Before dispatch. Cancel any time, for any reason, for a full refund including delivery. Call +20 109 307 8445 (Sunday to Thursday, 09:00 to 18:00) or email info@stallion-cm.com with your order number. Cancelling is time-sensitive, so the telephone is the faster route; outside those hours, email and we will act on the time your message arrived.
After dispatch, before delivery. Tell us as soon as you can. If we can stop the vehicle, we refund in full. If we cannot, refuse the delivery or return it under the 14-day right.
After delivery. This becomes a return.
Configured pieces
A configured piece — your choice of size, timber, finish or upholstery — is built for you after you order.
Within 24 hours of order acceptance, cancel for a full refund. Nothing has been cut.
After 24 hours, timber has usually been selected and cut. We will tell you honestly what stage the piece has reached and what it has cost so far. You may cancel, and we deduct the work genuinely done and materials committed, and refund the rest. We will not keep more than we have actually spent, and we will show you the figure.
Fitted and commissioned work
This work runs to stages, and cancellation depends on the stage reached.
| Stage | If you cancel |
|---|---|
| Consultation requested, nothing measured | Nothing owed. No charge for the consultation. |
| Measured, specification not yet approved | Nothing owed. The survey is at our cost. |
| Specification approved, advance paid, procurement and production not started | Advance payment refunded in full. |
| In production | We deduct only documented, reasonable cost irreversibly committed to this order, crediting recoverable material and avoided work. The remainder is returned. |
| Complete, awaiting installation | We show the actual committed cost and discuss delivery, modification or another practical solution before calculating any refund. |
There is no separate cancellation penalty and a deduction cannot exceed the advance already paid. We will always show you the arithmetic. See made-to-order deposits.
If we cancel
We may cancel before acceptance — an item is not genuinely available, a price was clearly wrong, or we cannot deliver to your address. We refund in full and promptly.
If we cancel after acceptance for a reason that is our fault, we refund in full and, where you have incurred a direct cost because of it, we will discuss that with you rather than hide behind this policy.
Your statutory rights
Nothing here reduces your rights under the Consumer Protection Law, including the 14-day return right for standard pieces bought at a distance. Made-to-order pieces conforming to your approved specification are excepted from that right — see returns and refunds, section 3.
How refunds are paid
To the original payment method. Timing is in the returns and refunds policy, section 6.